For the past few years, CSS has a proven track record. In 2011, 2012 and 2013, CSS was chosen by Cruise Critic as best in Service and best Overall. Of course we are trying to keep up this record for the future, but it is only possible with our crew. They are our most important asset.

CSS proven track record with Thomson Cruises: 

  • 91% guest satisfaction rating
  • 95% guest satisfaction rating
  • Passenger retention of 38%
  • Successful with British passengers
  • Highest crew retention 86%
  • Successful with British passengers

CSS has a very high passenger return rate. It is one of the highest in the industry, around 35%. But why should a passenger return to such an old vessel as the Thomson Dream or Celebration? Because the personal treatment and service passengers were given made their holidays wonderful.

This unique personal feeling can normally only be achieved on smaller vessels (think about the service you get in a small family hotel, it is more personal than in the big chains). Nevertheless, we manage to maintain the highest passenger satisfaction.

For the last 7 years, our passenger satisfaction rates have always been consistent: 90-91% for food quality and 93-95% for service (information from our internal survey). In just 5 years time, we have increased our score by 70-75%; at the time of CSS’s take-over, the reputation was in the negative.

    Thomson Dream

    1st Best service, 2nd Disney Magic, 3rd Marina

    1st Best overall, same score as Noordam and Marina

    2nd Best for dining, 1st Marina, 3rd Celebrity Century