Our corporate philosophy and values are really strong, see the visualisation below.
The corporate philosophy consists of the following values:
- We know that the guests are our priority and their holiday experience aboard the ship will be our number one concern.
- We are proud of our hospitality abilities as we are naturally friendly, accommodating as well as efficient and totally entertaining.
- We are proactive and not just reactive.
Is this dedication shown in what the passenger means to us?
- Did you know crew members know the names of passengers from one year to another (and also their drinks)?
- At CSS, we are aware that passengers have been saving all year for their holidays, and we make sure that we create unique and personal holidays (currently almost exclusively possible with little cruise lines).
Loyalty towards our client, towards our crew, turns back into the highest crew loyalty retention rate. Thanks to their dedication they have brought about the loyalty of our guests.
We champion the integrity and ethical behaviour of all of our employees, shipboard and shore-side.
We take ownership of our responsibilities.
We value the synergy between our partners when we put all our efforts together to achieve one goal. We value each other as a family.